Refund and Returns Policy

Here’s your Refund and Returns Policy updated with the correct website name:

Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return items under the following conditions:

To initiate a return, please contact our customer service at [your email address].

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods (food, flowers, newspapers, or magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use.
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
  • If you haven’t received a refund yet, please check your bank account first, then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Note: Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [your email address] and ship your item to:

📍 30 N Gould St Ste R, Sheridan, WY 82801

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves to give to you later, we will issue a refund to the gift giver.

Shipping Returns

To return your product, send it to:

📍 30 N Gould St Ste R, Sheridan, WY 82801

  • You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time for your exchanged product to reach you may vary.
  • If you are returning a high-value item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, contact us at cozyvibesart@gmail.com.